Welcome to the Kelkoo Group Customer Service

FAQ

List of common questions :

 

Why didn’t I receive my feeds?

To avoid unneeded processing, Kelkoo doesn’t generate feeds for publishers that haven’t downloaded their feeds in over 7 days.

You can resume your feeds on your Kelkoo Publisher account.

Please login and go to the My Feeds page and click on the “Resume” button.

 

What is the generation frequency of feeds and availability by country ?

Country Merchants Feed Categories Feed Offers Feeds Catalogs Feed
fr every 30min once a day twice a day once a day
uk every 30min once a day six times a day once a day
be every 30min once a day twice a day once a day
de every 30min once a day twice a day once a day
dk every 30min once a day four times a day once a day
es every 30min once a day twice a day once a day
it every 30min once a day twice a day once a day
nb every 30min once a day twice a day once a day
nl every 30min once a day four times a day once a day
no every 30min once a day four times a day once a day
se every 30min once a day four times a day once a day
br every 30min once a day six times a day once a day
ru every 30min once a day twice a day
at every 30min once a day eight times a day
fi every 30min once a day four times a day
ch every 30min once a day four times a day
cz every 30min once a day four times a day
ie every 30min once a day four times a day
pl every 30min once a day four times a day
pt every 30min once a day four times a day
mx every 30min once a day once a day
us every 30min once a day once a day

Can I receive only discounted offers?

Yes it is possible. You just have to ask your account manager to enable this feature. They will be able to make this change easily for you.

Can I receive secure image URLs (HTTPS format)?

If you retrieve your offers via a feed and now wish to be supplied with secure URLs for images please contact your account manager. They will be able to make this change easily for you.

Can I receive higher resolution images ?

We can export URLs for images in 300x300px resolution (instead of the default format 90x90px).
If you are interested in this feature, please contact your account manager. They will be able to make this change easily for you

Can I generate Facebook feeds ?

Yes it is possible. You just have to ask your account manager to enable this feature. They will be able to make this change easily for you.