List of questions in our FAQ Shopping
Contact your account manager or technical contact to request a FTP account
We have created a guide for those who want to upload a file to our ftp : File transfer
We will remove any HTML code, so you can choose to leave it there, or clear the file for tidiness.
Local test IP:
Production environment (online IPs):
For live searches (flight, hotels, car hire) you can also expect requests from 193.104.219.(42-51)
To know when Kelkoo sites are updated please check the following page: Product data feed accessibility
Please check your feed to ensure that there aren’t any errors.
If the error shown on Kelkoo isn’t caused by an error in the feed please contact us
When you add new images in your product feed (or if this is your first upload) please allow 72 hours for the images to be shown online on Kelkoo.
If your products have been online for more than three days, and the images are still not online please contact us
If the delivery information in your feed is not what is being displayed on Kelkoo then please contact us
You should be able to use Google Analytics to monitor traffic from Kelkoo without any problems. The only thing you have to do is to add three parameters to your deep links (or ask Kelkoo to do it for you). The parameters are:
To give an example, you have the following product link:
Adding the additional Google Analytics parameters will then give:
With the additional parameters included in the product link, Google Analytics will be able to “see” the traffic coming from Kelkoo. Please note that the Google Analytics reports will tell you the number of Visitors, which is not directly comparable to Kelkoo Click numbers (you must take into account that on average visitors do more than one click).
For more information, please see the Google Analytics support site:
We accept the following range of product codes:
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