Welcome to the Kelkoo Group Customer Service

Sign up step-by-step

Sign up step-by-step

1st Step: Subscribe to the offer

Above on the header or in your dedicated merchant page just click on the “Sign up” or on the “Join now” button

Sign up step-by-step

2nd Step: Enter your details

Sign up step-by-step

3rd Step: Create your account

Sign up step-by-step account creation

Once your account is created, you will be redirected on your account home page

Sign up step-by-step account created

4th Step: Sign up finalization

To finalise your sign up you must :

  1. Validate the CPC rates
  2. Set up your budget
  3. Upload your product feed

There is no order for these steps. You can start with any of them.
The progression tool shows you the state of your profile

Sign up step-by-step progress bar

CPC rates validation

Sign up step-by-step cpc rate validation

Paypal/CreditCard payment

Sign up step-by-step cb payment

Product feed upload

Upload your product feed

To upload your product feed you must click on « Manage offers »

Sign up step-by-step product feed

Feed coming from a service provider

Sign up step-by-step service provider

Custom format: txt or csv

Sign up step-by-step custom format

Custom format: xml

Sign up step-by-step xml format

Mapping of feed’s fields

When your product feed is validated, you must fill in the right fields of your feed with the right fields of Kelkoo. Therefore you have to crawl your feed’s fields into Kelkoo’s fields.
Warning! some of Kelkoo’s fields are mandatory.

sign up step-by-step mapping

Validating your feed

If the feed is ok your offers will be uploaded and you’ll get the following message

sign up step-by-step validation message

If some offers are not valid you will get a message as below, however the ‘good’ offers will be posted

sign up step-by-step partial validation message


If your feed contains too many errors the message will look like the one below. In that case we recommend you to read the following guide

Sign up step-by-step error message

Account activation

As soon as your account is activated you will be able to access your dashboard on the extranet:

sign up step-by-step extranet dashboard


Once your product feed is uploaded, you can access your merchant dashboard and to your offers

Sign up step-by-step stat overview


Feel free to contact us for any further information, you can contact us by clicking the ‘Contact’ button in the header of this page.